Shipping & Returns
HOLIDAY SHIPPING
Christmas Delivery Date: December 18
This season we encourage Australian orders to be placed by Monday December 18 to ensure your item/s arrive for Christmas Day. Remember Click & Collect is always available from our flagship Fitzroy store.
New Zealand: 7 December
USA: 6 December
Canada: 4 December
UK: 1 December
Major Europe Destinations: 1 December
China and most of Asia: 30 November
For all international deliveries and more detailed state lane breakdowns (including Perth and Darwin) please visit the Australia Post website. Items sent after these dates will be delivered as quickly as possible, but they may not arrive until after Christmas.
SHIPPING POLICY
AUSTRALIA
Free shipping within Australia for applicable orders over $150 AUD. Orders below $150 AUD will be processed at a flat rate of $10 AUD. All ceramic orders will be processed at a flat rate of $30 AUD, free shipping not applicable. If you use a discount code and your new total is below $150 AUD you will be charged shipping. Your order will be sent via Australia Post with an expected delivery of 2-4 business days from the time of shipment confirmation. For regional deliveries please allow an extra 3-4 business days.
Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.
Please note, orders of multiple items may be shipped in more than one delivery. This will be indicated by multiple tracking numbers on your shipping confirmation email.
We recommend that you indicate your daytime address for delivery purposes.
búl will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
INTERNATIONAL
International orders will be charged according to destination at checkout. Your order will be sent via Australia Post with an expected delivery timeframe of 14–25 business days. Once your parcel has been dispatched, you will receive a shipment confirmation email with your tracking number.
We recommend that you indicate your daytime address for delivery purposes, as all deliveries must be signed for.
Please note: For orders to countries outside of Australia, deliveries to most countries are shipped on a DAP (delivery at place) basis, which means duties and taxes will be payable upon arrival in your country. For these countries, we are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
Items we exchange will be re-sent at the cost of the customer. Return postage costs, tax and duties are not refundable should you wish to return the item for a refund or exchange. Please contact your local custom office to obtain your tax refund.
PROCESSING & DISPATCH
All orders received during business hours between Monday to Friday will be processed for shipment within 48 hours.
Orders placed on weekends and public holidays will be processed the next business day.
During sale periods we will endeavour to commit to our normal dispatch times, however some deliveries may take 1-2 days longer.
In the case of any delay to processing times, you will be notified by email.
Please note, we partner with reliable couriers however under certain circumstances out of our control delivery time may fall outside of the specified window.
CLICK & COLLECT
You may collect your item from our flagship store located in Fitzroy, Melbourne. Simply select shipping option at checkout and once your order is ready we will contact you to arrange the collection time.
RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase and have partnered with Australia Post for an easy returns process. Please view your category below before proceeding.
Returns, exchanges and refunds (where applicable) will only be accepted within 14 days of purchase.
- FULL PRICED ONLINE PURCHASES
Exchanges are accepted within 14 days of purchase. You may exchange any full priced order for a different size or item. Refunds/store-credit applicable on all full-priced items.
- FULL PRICED IN-STORE PURCHASES
Exchanges are accepted within 14 days of purchase. You may exchange any full priced order for a different size or item. Refunds are only applicable if the item is faulty, there are no refunds for change of mind.
- SALE ITEMS
Exchanges are accepted within 14 days of purchase. No refunds on sale items. Sale items include general sale and items with promotional codes (excludes loyalty rewards). You may exchange any sale order for a different size, item or store-credit.
- OUTLET & ARCHIVE ITEMS
Outlet & archive items appear online for a limited time and are within a specific outlet/archive section eg. Archive Tops. All outlet/archive items are final sale, no exchanges or refunds/store-credit.
- LOYALTY REWARDS
If you use a loyalty code or voucher reward you may exchange for a different size or item. Store-credit applicable on all full-priced items only. - JEWELLERY ITEMS
For health and safety reasons, we do not accept returns on ALL earrings.
PROCESSING YOUR RETURN
- Visit our easy returns portal within 14 days of purchase: HERE
- Enter the email address used to place your order and complete the fields to submit your return.
- Once submitted you’ll be emailed your unique barcode.
- Print your label at home and lodge your return in a Street Posting Box OR take your return and barcode to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they’ll print it for you.
- You’ll be emailed tracking details so you can check the progress of your return back to our warehouse.
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Once items are received búl online we will assess and ship your exchange request. All exchanges will include a re-delivery shipping cost. Please allow up to 3 business days to process returns once delivered.
EXCHANGES
Please process your exchange via our easy-returns portal. Complete the comments section within the portal of what item/s you wish to exchange for. Do not re-purchase your item/s you wish to exchange, please wait to hear back from our customer service team. We will contact you once we have received your exchange.
All exchanges are a standard flat rate charged by Australia Post unless specified. Customers are responsible for all shipping & handling charges unless your item is damaged/faulty.
ONLINE RETURN POLICY
Australia return requests are to be submitted online via our returns portal: HERE
International orders cannot be submitted via the returns portal and must be returned at own expense. Please contact customerservice@bul.com.au for further instructions.
All return requests are to be submitted within 14 days of original purchase. Items received outside 14 day period are subject to being denied a return, please contact contact customerservice@bul.com.au for further instructions if your return is outside 14 day period of purchase.
Returns must be in their original, new condition, not damaged, worn or washed and must have original tags attached.
ONLINE RETURN ADDRESS
búl Online Orders
409 - 429 Gore Street
Fitzroy VIC 3065
Australia
IN-STORE RETURN POLICY
Boutiques: Exchanges are accepted in store within 14 days of purchase. Refunds are applicable if the item is faulty. You may exchange any sale order for a different size, item or store-credit. No returns or refunds on sale items. All exchanges must be in saleable condition, unworn with tags attached. Receipt of purchase is to be presented or proof of purchase must be in our system.
Outlet: All outlet items are final sale, no exchanges or refunds/store credit. Refunds on outlet items are only accepted if deemed faulty, and the fault was not present at the time of purchase. Receipt of purchase is to be presented or proof of purchase must be in our system. Store credit may not be used on outlet items.
If you have any questions regarding your in-store purchase, please email customerservice@bul.com.au
PAYMENT PLANS
AfterPay: Our returns policy & time-frames apply to all orders purchased with AfterPay. Full-priced items purchased with AfterPay are eligible for a refund if returned back to us within our returns time-frame. We are also happy to offer an exchange or online online credit for full priced items purchased with AfterPay, however your original agreement will still apply until payments are completed. Visit the AfterPay site here for their terms & conditions.
LayBy: Total LayBy must be paid off within four weeks of deposit date. If a LayBy is cancelled before the four weeks, you will forfeit your 30% deposit paid. If the price of your item/s changes during the length of your LayBy, for example if the item/s are now on sale you are still required to pay the full original LayBy price as shown in the LayBy agreement.
FAULTY ITEMS
búl considers items as faulty if they are received damaged, or where a manufacturing fault occurs. Should you receive a faulty or damaged item, please contact our customer service team via customerservice@bul.com.au and they will instruct you on how to return the item. Items that are damaged as a result of wear and tear or improper care are not considered to be faulty.
CONTACT DETAILS
General Enquiries: customerservice@bul.com.au
Boutiques & Outlets: Stores
