How can we help?

FAQ

Our Footprint

"Less, but better" — Dieter Rams

Designed In Australia

Our items are thoughtfully designed in Australia.

Situated within the heart of Fitzroy, Melbourne, our studio houses a tight-knit all-female team who share an aligned vision of thoughtful Australian design. The studio works closely with carefully selected offshore manufacturers in China and Indonesia with the aim to produce all items as responsibly as possible. Building strong partnerships with our highly respected makers ensures ethical relationships are upheld and nurtured in safe, healthy and positive environments.

Our Processes

We are passionate about crafting quality garments with awareness at every step.

PRODUCTION: Intentionally Small

Our production lines are thoughtfully small with a focus on natural fabrications and season-less Australian design for a greater sustainable future. We have built strong and ongoing relationships with our makers for over a decade across knitwear and mainline to footwear and accessories, our manufacturers are part of the búl family.

ORDERING: Quality Over Quantity

Our limited collections support conscious buying practices encouraging the wearer to focus on investment pieces made to last beyond the season. With slow focus, we create 2 considered collections per year with ordering quantities ranging between 40 - 60 pieces per style. This further ensures our values and ethics are upheld and in turn reduces the impact of a fast-fashion lifestyle.

FABRICATIONS: Consciously Natural

Natural fabrications and biodegradable fibres override man-made fibres and dead stock (already-made textiles) to avoid the manufacture of new textiles. Our natural fabrications include cotton, linen, silk, tencel and wool and are carefully selected for their durability, ease of wear and environmental focus.

YOUR ORDER: Environmental Details

All búl items are sent to you with natural wood off-cut swing tags, and limited printed materials on recyclable paper and are shipped in compostable zero-waste bags with compostable labels. As new technologies evolve we are constantly analysing and improving our processes at every step, and alongside our sustainable packaging initiatives continue to work towards a kinder footprint on the planet for future generations.

Reselling & Recycling

Reselling, renting or recycling your considered wardrobe is only a thoughtful click away through our proud partnership with AirRobe. Now, with a single click, you can extend the journey of your seasonless wardrobe by reselling and renting your pieces back into the circular economy. Join the circular fashion movement and learn more here

Sizing

If you’re not quite sure which size is right for you, refer to our size guide

Clothing Guide

For all clothing items, measure your bust, waist and hip and find the size that best matches your measurements from our size guide, keeping in mind that 1cm or 2cm either side can be ok.

If an item is oversized or there are additional fit notes, these will be mentioned in the product description.

If you are still unsure please reach out to us on live chat or contact us. We will ask your typical size and how you like to wear your items so we can suggest the best size for you.

Footwear Guide

With a ruler measure the distance between the base of your heel and the tip of your big toe. This distance is your foot length and is the number you use to determine your shoe size.

Match your size in CM to the closest match on our size guide chart for your búl footwear size (EU).

If you are in between sizes we recommend using a half or full insole/insert. If you are still unsure please reach out to us on live chat or contact us.

Ordering

We're here to help. If you can't find your answer below, please reach out to us and we'd be happy to assist.

Contact Us

Reach out via the chat icon at the bottom right of your screen, or contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that enquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

General Enquiries: customerservice@bul.com.au
Boutiques & Outlets: stores

Styling Advice

We understand you want to look and feel the very best you can, and we’re here to help all ages, shapes and sizes with varying budgets and lifestyles for any occasion.

Visit us in-store for on-the-spot styling advice or if you would like to book a special one-on-one appointment simply click here.

Cancelling An Order

If you wish to cancel your order please contact customerservice@bul.com.au as soon as possible.

Should the item(s) not work out, make sure to visit our returns portal  and follow the easy self-return steps to ensure you are happy with your order.

Using An Online Code

Simply enter your code at checkout to redeem.

Once you are ready to complete your purchase go to your cart and an information page will load asking for your shipping details. There is a space on the far right that states 'Gift card or discount code'. Enter your code and click APPLY.

Your code will be applied to your order and the discounted amount will appear.

Important: our website does not currently support multiple discount codes at checkout. If you would like multiple discounts combined please reach out to customerservice@bul.com.au to assist with this. We are here to help.

Rewards

Our reward program is our way of thanking you for your loyalty and support of Australian Design. Earn points every time you shop, and put them towards reward opportunites.

Shipping

We ship internationally with free shipping on Australian orders over $150, plus local pick-up options.

Shipping: Australia

Free shipping within Australia for applicable orders over $150 AUD. Orders below $150 AUD will be processed at a flat rate of $10 AUD. All ceramic orders will be processed at a flat rate of $30 AUD, free shipping not applicable. If you use a discount code and your new total is below $150 AUD you will be charged shipping. Your order will be sent via Australia Post with an expected delivery of 2-4 business days from the time of shipment confirmation. For regional deliveries please allow an extra 3-4 business days. 

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.

Please note, orders of multiple items may be shipped in more than one delivery. This will be indicated by multiple tracking numbers on your shipping confirmation email.

We recommend that you indicate your daytime address for delivery purposes. 

búl will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Shipping: International

International orders will be charged according to destination at checkout. Your order will be sent via Australia Post with an expected delivery timeframe of 14–25 business days. Once your parcel has been dispatched, you will receive a shipment confirmation email with your tracking number.

We recommend that you indicate your daytime address for delivery purposes, as all deliveries must be signed for.

Please note: For orders to countries outside of Australia, deliveries to most countries are shipped on a DAP (delivery at place) basis, which means duties and taxes will be payable upon arrival in your country. For these countries, we are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Items we exchange will be re-sent at the cost of the customer. Return postage costs, tax and duties are not refundable should you wish to return the item for a refund or exchange. Please contact your local custom office to obtain your tax refund.

Processing / Dispatch Times

All orders received during business hours between Monday to Friday will be processed for shipment within 48 hours.

Orders placed on weekends and public holidays will be processed the next business day.

During sale periods we will endeavour to commit to our normal dispatch times, however some deliveries may take 1-2 days longer.

In the case of any delay to processing times, you will be notified by email.

Please note, we partner with reliable couriers however under certain circumstances out of our control delivery time may fall outside of the specified window.

Click & Collect

You may collect your item from our flagship store located in Fitzroy, Melbourne. Simply select shipping option at checkout and once your order is ready we will contact you to arrange the collection time.

Returns & Exchanges

We thank you for shopping thoughtfully and are here to help if you do need to return an order. Please ensure you have read the below policies before starting your return.

Return / Exchange Categories

We want you to be completely satisfied with your purchase and have partnered with Australia Post for an easy returns process. Please view your category below before proceeding. Returns, exchanges and refunds (where applicable) will only be accepted within 14 days of purchase.

FULL PRICED ONLINE PURCHASES 
Exchanges are accepted within 14 days of purchase. You may exchange any full priced order for a different size or item. Refunds/store-credit applicable on all full-priced items.

FULL PRICED IN-STORE PURCHASES
Exchanges are accepted within 14 days of purchase. You may exchange any full priced order for a different size or item. Refunds are only applicable if the item is faulty, there are no refunds for change of mind.

SALE
Exchanges are accepted within 14 days of purchase. No refunds on sale items. Sale items include general sale and items with promotional codes (excludes loyalty rewards). You may exchange any sale order for a different size, item or store-credit.

OUTLET & ARCHIVE
Outlet & archive items appear online for a limited time and are within a specific outlet/archive section eg. Archive Tops. All outlet/archive items are final sale, no exchanges or refunds/store-credit.

LOYALTY REWARDS
If you use a loyalty code or voucher reward you may exchange for a different size or item. Store-credit applicable on all full-priced items only. 

JEWELLERY
For health and safety reasons, we do not accept returns on ALL earrings.

Exchanges

Please process your exchange via our easy-returns portal. Complete the comments section within the portal of what item/s you wish to exchange for. Do not re-purchase your item/s you wish to exchange, please wait to hear back from our customer service team. We will contact you once we have received your exchange.

All exchanges are a standard flat rate charged by Australia Post unless specified. Customers are responsible for all shipping & handling charges unless your item is damaged/faulty.

Online Return Steps

We want you to be completely satisfied with your purchase and have partnered with Australia Post for an easy returns process. Please view the 'return policy' section to find which category your item falls under before proceeding. 

1. Visit our easy returns portal within 14 days of purchase: HERE

2. Enter the email address used to place your order and complete the fields to submit your return.

3. Once submitted you’ll be emailed your unique barcode.

4. Print your label at home and lodge your return in a Street Posting Box OR take your return and barcode to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they’ll print it for you.

5. You’ll be emailed tracking details so you can check the progress of your return back to our warehouse.

6. Once items are received búl online we will assess and ship your exchange request. All exchanges will include a re-delivery shipping cost. Please allow up to 3 business days to process returns once delivered.

All exchanges are a standard flat rate charged by Australia Post unless specified. Customers are responsible for all shipping & handling charges unless your item is damaged/faulty.

Online Return / Exchange Policy

Australia return requests are to be submitted online via our returns portal: HERE 

International orders cannot be submitted via the returns portal and must be returned at own expense. Please contact customerservice@bul.com.au for further instructions. 

All return requests are to be submitted within 14 days of original purchase. Items received outside 14 day period are subject to being denied a return, please contact contact customerservice@bul.com.au for further instructions if your return is outside 14 day period of purchase.

Returns must be in their original, new condition, not damaged, worn or washed and must have original tags attached. 

 

Return Address

Please send your return to the below address:

búl Online Orders
409 - 429 Gore Street
Fitzroy VIC 3065
Australia

In-Store Returns

Boutiques: Exchanges are accepted in store within 14 days of purchase. Refunds are applicable if the item is faulty. You may exchange any sale order for a different size, item or store-credit. No returns or refunds on sale items. All exchanges must be in saleable condition, unworn with tags attached. Receipt of purchase is to be presented or proof of purchase must be in our system. 

Outlet: All outlet items are final sale, no exchanges or refunds/store credit. Refunds on outlet items are only accepted if deemed faulty, and the fault was not present at the time of purchase. Receipt of purchase is to be presented or proof of purchase must be in our system. Store credit may not be used on outlet items.

If you have any questions regarding your in-store purchase, please email customerservice@bul.com.au  

Payment Plans

Afterpay: Our returns policy & time-frames apply to all orders purchased with AfterPay. Full-priced items purchased with AfterPay are eligible for a refund if returned back to us within our returns time-frame. We are also happy to offer an exchange or online online credit for full priced items purchased with AfterPay, however your original agreement will still apply until payments are completed. Visit the AfterPay site here for their terms & conditions. 

LayBy: Total LayBy must be paid off within four weeks of deposit date. If a LayBy is cancelled before the four weeks, you will forfeit your 30% deposit paid. If the price of your item/s changes during the length of your LayBy, for example if the item/s are now on sale you are still required to pay the full original LayBy price as shown in the LayBy agreement.

Faulty Items

búl considers items as faulty if they are received damaged, or where a manufacturing fault occurs. Should you receive a faulty or damaged item, please contact our customer service team via customerservice@bul.com.au and they will instruct you on how to return the item. Items that are damaged as a result of wear and tear or improper care are not considered to be faulty.