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frequently asked questions


womens clothing size guide

womens footwear size guide

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shipping

We offer free shipping within Australia for any order over $100. Shipping is charged at a flat rate of $14.50 for purchases under $100. Items will be sent via DHL Express post with an expected delivery of 3-5 days. International Shipping is charged at a flat rate of $39 via Registered Airmail with an expected delivery of 7 – 14 days. Orders received on weekends and public holidays will be processed the next business day.  Shipping is not covered by insurance. We do not accept PO BOX addresses.

customer service

búl is committed to providing great quality goods and exceptional customer service. We endeavor to ensure that all items listed on our website are in stock and priced correctly. Standard delivery time frames are between 2-4 business days. In the event that an item ordered is unavailable or unable to be filled you will be notified to arrange an agreeable alternative item, gift voucher or full refund. If you have any customer service enquiries, please email; customerservice@bul.com.au.

returns and exchange policy

We hope you love your new purchase and continue shopping with us. However, if something isn’t right we are happy to offer an exchange from our online store or via one of our búl stores. búl will provide free shipping of your exchanged item(s). Refunds are only accepted on full priced items for online purchases only, and/or if the item is deemed faulty. 
 
how to exchange

To exchange please notify us by email at customerservice@bul.com.au within 14 days of purchase in order to receive your RA# confirming the exchange. Item(s) must be returned within 7 days of email confirmation.

  1. please include in the email the item you would like to exchange and list the new size or product in which you would like change to.

  2. please send the item to be exchanged along with your original receipt to: búl online exchange, 120 Langridge Street, Collingwood, 3066

  1. Once items have been received, búl online will ship your exchange request free of charge.

in-store exchange: búl are happy to exchange online purchases at any store within 14 business days of receiving your order. A printed copy of the order email is required when making an exchange. 

new zealand exchanges: standard shipping cost for the return of the package will be charged to your credit card. The item(s) must be returned within 10 days of email confirmation.
 
faulty items 
If a faulty item is being exchanged búl will supply a postbag for the sending of a new item. búl considers item(s) as faulty if they are received damaged, or where a manufacturing fault occurs. Items that are damaged as a result of wear and tear or improper care are not considered to be faulty.


notes

  • Exchanges are not accepted on SALE items.
  • All exchange items must be in a saleable condition. ‘Saleable condition ‘means the nature of the item(s) must remain new, unwashed and unused with all swing tags attached
  • búl is not responsible for any item(s) exchanged that are not returned to us in a saleable condition.
  • The customer pays for shipping to bul and búl will ship your exchange request to you free of charge.