shipping within australia
shipping and delivery
búl currently offers free shipping within australia across all orders. your order will be sent via dhl express or australia post with an expected delivery of 2-4 business days from the time of shipment confirmation. for regional deliveries please allow an extra 3-4 business days.
once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. you can track your parcel clicking on the link provided in the email.
please note, orders of multiple items may be shipped in more than one delivery. this will be indicated by multiple tracking numbers on your shipping confirmation email.
búl recommends that you indicate your daytime address for delivery purposes. we cannot deliver to po box or parcel locker addresses. orders to po box or parcel locker addresses will be receiving an email to confirm a valid delivery address.
búl will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
processing and dispatch time
all orders received during usual business hours between monday to friday will be processed for shipment within 24 hours.
orders placed on weekends and public holidays will be processed the next business day.
please note that during sale periods we will endeavour to commit to our normal dispatch times, however some deliveries may take 1-2 days longer.
in the case of any delay to processing times, you will be notified by email.
please note, we partner with reliable couriers however under certain circumstances out of our control delivery time may fall outside of the specified window.
click & collect
not ready to go into store yet? we understand and have now set up a new online service of click & collect at checkout. simply select this option when confirming your order and you will be notified by email or phone when it’s ready to pick-up. please note this option is only available for collection from our flagship store or studio located in fitzroy, melbourne.
international orders will be charged according to destination at checkout. we are using dhl’s express worldwide service for international with an expected delivery timeframe of 7 – 14 business days. once your parcel has been dispatched, you will receive a shipment confirmation email with your dhl tracking number.
búl recommend that you indicate your daytime address for delivery purposes, as all deliveries must be signed for.
for orders to countries outside of australia, deliveries to most countries are shipped on a dap (delivery at place) basis, which means duties and taxes will be payable upon arrival in your country. for these countries, we are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. payment of these is necessary to release your order from customs. for more information, please contact your local customs office.
items we exchange will be re-sent at the cost of búl. return postage costs, tax and duties are not refundable should you wish to return the item for a refund or exchange. please contact your local custom office to obtain your tax refund.