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online returns

all returns must be in their original, new condition, not damaged, worn or washed and must have original tags attached.

please note we currently offer free returns across all australian orders, including general sale. free returns offered on exchanges or store credits only, not applicable on refunds or sales with promotional codes.

important: outlet items are not considered general sale, all outlet items are final sale, no returns. 

to return/exchange your recent online purchase, follow the below steps:

      1. within the 30 day period of purchase, notify búl of your request to exchange/refund an item via email to customerservice@bul.com.au please note, we will send you access to our returns portal. print and complete the RA form and notify búl of your return via customerservice@bul.com.au include tracking number of your return along with order number, reason for return and your selected reason code.

      2. items received outside 30 day period are subject to being denied a return, please contact customerservice@bul.com.au for further instructions if your return is outside 30 day period of purchase.

      3. please include your competed return form with the reason code you would like to select and send your return product to:
        búl online orders
        409 - 429 gore street
        fitzroy VIC 3065
        australia

      4. once items are received, búl online will assess the item and then ship your exchange request free of charge. allow up to 3 business days to process returns once delivered.

      5. please note: if you wish to exchange an item/s in store please email customerservice@bul.com.au and notify us of what you'd like to exchange for so we can ensure that our store has what you are after. no refunds can be given in store for online purchases.

 



in store returns 

exchanges are accepted in store within 30 days of purchase.

refunds applicable for an item that is deemed faulty.

all exchanges must be in saleable condition, unworn with tags attached. receipt of purchase is to be presented or proof of purchase must be in our system.

layby returns: total layby must be paid off within four weeks of deposit date. if a layby is cancelled before the four weeks, you will forfeit your 30% deposit paid. if the price of your item/s changes during the length of your layby, for example if the item/s are now on sale you are still required to pay the full original layby price as shown in the layby agreement.

if you have any questions regarding your in-store purchase, please email customerservice@bul.com.au
 



faulty items

búl considers items as faulty if they are received damaged, or where a manufacturing fault occurs. should you receive a faulty or damaged item, please contact our customer service team via customerservice@bul.com.au and they will instruct you on how to return the item. 

items that are damaged as a result of wear and tear or improper care are not considered to be faulty.

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