from us to you
we hope this message finds you and your loved ones safe and healthy and we want to reassure you we are taking the necessary steps that have come into effect as we enter our second stage of lockdown in victoria, australia.
keeping your best interests at heart alongside our dedicated employees and extended community we will be further limiting the amount of customers within each store. please click here to stay updated on the most current store information.
we hope you continue to stay safe and healthy and please see additional steps alongside exclusive offerings below to ensure we get through this together:
we are open
our fitzroy flagship store situated within victoria, melbourne will now be limited to 5 customers at a time. our pacific fair store located on the gold coast will also be limited to 5 customers at a time. our melbourne central store and collingwood outlet are temporarily closed. as always our online store remains open 24/7 with live chat support plus free shipping and returns across all australian orders.
hand sanitiser stations continue to sit at the front of each store encouraging all customers to use upon entry. we advise a safe and friendly distance of 1.5m is adhered to where possible and if you are feeling un-well we ask you to please stay home.
for further enquiries simply email us at email@example.com - we’re here to help.
free shipping + returns
we are now offering free shipping and returns/refunds across all australian orders, whether you spend $5 or $50 local shipping is on us. we have also extended our return policy from 14 to 30 days. simply email the team at firstname.lastname@example.org to organise your return/refund and complimentary shipping within australia. please note: free returns offered on exchanges or store credits only, not applicable on refunds.
click & collect
we are here to make your shopping experience as smooth and as safe as possible and that’s why we’re excited to let you know about our new click & collect service exclusive to our fitzroy flagship store. simply select 'pick-up from fitzroy - click & collect' shipping option when confirming your order online.
once your order is processed you will be notified by email or phone when it’s ready to pick-up - easy! our click & collect service is exclusive to our flagship store at: 241 brunswick street in fitzroy, melbourne with collections from monday to sunday 11.00am to 4.00pm.
$40 for you
we love seeing your personal style combined with búl and as victorians go into further lockdowns we are encouraging our community to share how you wear búl within the home + if we re-post your image you will receive a $40 voucher. make sure to follow us @bulclothing and we look forward to seeing your snaps come through.
within these times it’s all about the little things and we’d like to remind you about our loyalty program that awards you with points for every thoughtful dollar you spend. simply click here to learn more about rewards from bonus point opportunities like sharing your birthday with us, or referring a friend to unlocking exclusive rewards like a $50 voucher.
should you have any further questions please do not hesitate to email our customer service team at email@example.com or message us on our live chat. we thank you for your on-going support, patience and understanding and look forward to seeing you soon.